Shipping policy
Thank you for shopping with us. We are committed to processing and delivering your order as quickly and safely as possible.
Order Processing
Orders are typically processed within 1–3 business days after payment has been received.
Orders are processed Monday to Friday, excluding public holidays.
During busy periods, promotions, or holiday seasons, processing times may be slightly longer.
Shipping Times
Estimated delivery times begin after your order has been processed.
Domestic Shipping
Estimated delivery: 2–7 business days
International Shipping
Estimated delivery: 7–21 business days
Delivery times are estimates only and may vary depending on your location, customs processing, weather conditions, and courier delays.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and the shipping method selected.
Any available free shipping promotions will be clearly displayed on our website.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking information at Track Order. Please allow up to 24 hours for tracking information to become active.
Incorrect Address
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect address is supplied and your order has already been dispatched, we may be unable to make changes. Additional shipping charges may apply if the package is returned and needs to be resent.
Lost or Delayed Packages
If your order appears to be delayed beyond the estimated delivery timeframe, please contact us. We will work with the shipping carrier to investigate the issue.
We are not responsible for delays caused by:
Courier service disruptions
Severe weather
Customs clearance
Incorrect shipping information provided by the customer
Other events beyond our reasonable control
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery and include:
Your order number
Photos of the damaged item(s)
Photos of the packaging
We will assess the situation and work towards an appropriate resolution.
International Orders
International customers are responsible for any applicable customs duties, import taxes, or fees required by their country. These charges are not included in the purchase price or shipping cost unless stated otherwise.
Contact Us
If you have any questions regarding shipping, please contact our customer support team. We will be happy to assist you.
You can tailor this further with your store's specific processing times, shipping carriers, free shipping thresholds, return address, and contact details.